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All Emails Stuck 'Pending' After Tuesday's Outage

Question asked by Matt Rodriguez on Jun 6, 2019
Latest reply on Jun 10, 2019 by Matt Rodriguez

Hi Marketo community,

 

Has anyone else noticed that smart campaigns (Default program types, email channel) run on or after Tuesday 6/4 have almost all emails still stuck as Pending? Our reporting is completely off since it looks like we have a 0% open and click-through rate for all of our programs. If I pull a smart list of who was sent a specific email and the leads show up as expected, but if I use the 'Was Delivered' filter, the list goes to zero. I'm unsure whether our emails are not getting delivered at all, or if only the reporting is off. Email Reports are also showing the campaigns as having no emails delivered.

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