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Workaround for unsubscribe with an email address mismatch?

Question asked by Jared Eliason on May 24, 2019
Latest reply on Jun 5, 2019 by Grégoire Michel

We've had an email recipient reply to one of our recent emails stating that they have unsubscribed multiple times but when we checked, the *replying* email wasn't in our database but the email we *delivered* to was in our database.

 

For the email in question: 

"To:" shows first.last@domain.com 

But ab123@domain.com was in the auto-added unsubscribe HTML, "This email was sent to ab123@domain.com."

 

In this case would the ab123@domain.com be an alias, forwarding email, or retired email?

 

Is there a workaround to force MKT_TOK to associate unsubscribe action with the delivered email?

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