AnsweredAssumed Answered

Workaround for unsubscribe with an email address mismatch?

Question asked by Jared Eliason on May 24, 2019
Latest reply on Jun 5, 2019 by Grégoire Michel

We've had an email recipient reply to one of our recent emails stating that they have unsubscribed multiple times but when we checked, the *replying* email wasn't in our database but the email we *delivered* to was in our database.


For the email in question: 

"To:" shows 

But was in the auto-added unsubscribe HTML, "This email was sent to"


In this case would the be an alias, forwarding email, or retired email?


Is there a workaround to force MKT_TOK to associate unsubscribe action with the delivered email?