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How to avoid to land in a SPAM/Junk Folder?

Question asked by Irene Nehrkorn-Kayn on May 20, 2019
Latest reply on Jul 10, 2019 by Sanford Whiteman

Hi Marketo-Team,

We do have problems with some of our Marketo mail recipients. Although the sender was entered in Marketo properly, some of our customers receive our email correspondence like shown in the screenshot.

We've been told that emails with this sender were directly routed into the Junk-mail folder and thus our customers did not realize they have received an email from us. This concerns several Marketo campaigns.

We have already checked this with our IT but they told us we should contact you directly as they cannot do anything about it.


Do you have any idea how to handle this?

Thanks in advance for letting me know




Sender Address in Junk-Mail Folder