AnsweredAssumed Answered

Duplicate Records - Unique field Values Update

Question asked by Bala Subramanya on May 14, 2019
Latest reply on May 14, 2019 by Sanford Whiteman



We have scenario, Salesforce updates the "Has Opted Out of Email" fields and in that case this udpates under the latest date and time stamp tagged lead in Marketo.

We want to make sure this gets updated in all the duplicates as well in marketo. However we tried creating smart campaign with following filter:

Smart List:

->Data Value changed for "Has Opted Out Of Email" with New Value = True.

-> Duplicate Field is "Email Address"


->Change Data Value "Has Opted Out Of Email" with New Value = True.


Result-> It has picked only one record,not all duplicates with email address got udpated.


Please let us know you have any other thoughts make sure to update duplicates records?