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Alerts not working for Facebook Forms?

Question asked by Kana Lai on May 2, 2019
Latest reply on Jul 2, 2019 by Sanford Whiteman

Hello,

 

We have a program set up with a flow step to alert our lead manager and the social media team when someone fills out a Facebook form. We checked a smart list to see that someone did fill out the form and the lead was created in Marketo with all the appropriate statuses but the alert was never delivered. Checking the lead's activity log confirmed that the alert was never sent. Our lead manager is getting alerts for other web forms so is there something extra that needs to happen with these external forms before the alerts work? Here are screenshots of our smart list and flow steps in case there's actually a mistake in there somewhere.

 

 

 

Thanks!

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