AnsweredAssumed Answered

Member Status within Email Program

Question asked by Milly Tsui on May 1, 2019
Latest reply on May 1, 2019 by Milly Tsui

Hi Marketo Community,

 

I have some campaigns housed in a email program type. When I go to the 'members' tab, all members have their status as 'sent' even though these emails have been open, clicked, etc. This is verified through the 'dashboard' view, where I can see and download a breakdown of these metrics. Why is there a discrepancy between the member tab and the dashboard view? Do I need to set up a smart campaign that explicitly changes the status so that the 'members' tab displays the true activity?

Outcomes