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Bizible Touchpoint and SFDC Campaign member

Question asked by Joao Boesso on Apr 29, 2019

So we are in the final stage of implementing Bizible and key challenge appear during my implementation. Bizible creates a touchpoint object in Salesforce but I can't sync that to the asset's SFDC Campaign.

 

Example:

 

I have a gated content on the page acme.com/demand-gen-ebook

 

If a lead downloads the content on that page I get a touchpoint record created and a campaign member created under my book's campaign (assuming that I have a program in Marketo and that program syncs to SFDC campaign) but there's no link between these two records.

 

That's critical because I can't tie online submissions to a particular lifecycle stage in the same way that I can do with channels or offline campaigns.

 

Did anyone go through the same problem? Any luck finding a solution?

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