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Subdomains and Branded Tracking Links/SPF & DKIM

Question asked by Chelsey Davis on Apr 16, 2019
Latest reply on Apr 17, 2019 by Chelsey Davis

I have a question on using subdomains and getting the branded links set up with a customer. Just using coffee as an example....my client is coffee.com. They want to use quick.coffee.com as their email send/reply to.

 

As such, I've sent instructions to their IT team to create 2 CNAME records (one for email and one for the landing pages) in the DNS for the subdomain quick.coffee.com for go.quick.coffee.com and go2.quick.coffee.com pointing to the appropriate information from Marketo for each. Will this present an issue at all when setting it up in Marketo by having multiple "dots" in there? Sorry I don't have the correct terminology here.

 

I've also asked them to create 2 TXT records for SPF and DKIM with the appropriate information from Marketo for quick.coffee.com since this will be where the email is sent from. There seems to be a ton of confusion on their end in getting this set up. Is there a better way to communicate these pieces?

 

Thanks!

Chelsey

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