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Launching a New RCM - Transition Rules & Call Campaigns

Question asked by Paul McKay on Apr 9, 2019
Latest reply on Apr 10, 2019 by Josh Hill

Hello All,


We're in the process of creating and launching a new RCM to better align with some major changes in our Marketing Funnel. We've built the new Marketing funnel in the RCM and have configured all the transition rules with a Campaign is requested trigger as depicted below (Figure 1.)

Figure 1.



The new model has had its stages validated and approved, and the model itself has been approved (figure 2). Yet, we are unable to request the Campaign is requested triggers in the transition rules from any flow steps.


(Figure 2)



The option to select the model and the transition rules do not show up. (Figure 3).




What do we need to configure/enable so that we can request the triggers in the transition rules of the model?


Thanks in advance.




The previous RCM's transitions rules can be found and called with a request campaign flow step.