1 Reply Latest reply on Sep 10, 2014 1:37 PM by Grant Booth

    Member of Smart List Filter Options

      Hi,

      I recently created an e-mail campaign where I used the "Member of Smart List" to exclude sending e-mails to competitors and employees. To do this, I added filters for Leads "Not in" Competitors, Employee, etc. I used the "Any"/OR filter thinking it would remove anyone who is associated with any of the lists.

      However, when I implemented the list, I found that I had to use the "All"/AND filter to remove the leads. I thought the "and" function only removes leads who are members of all the lists.

      Can anyone explain why you need to use the "All" instead of "Any" filters?

      Thanks!
      Elise
        • Re: Member of Smart List Filter Options
          Grant Booth

               Hi Elise,

               Here's the general idea

               1 AND 2 (ALL logic) means that the lead must qualify for filter 1 and they must also qualify for filter 2 in order to enter the campaign.
                

               So if filter #1 is "not in" Smart List X
               and filter #2 is "not in" Smart List Y
               1 AND 2 means that leads will only qualify if they are not in Smart List X and not in Smart List Y.

               If you said 1 OR 2 (ANY logic), then a lead must not be in Smart List X OR they must not be in Smart List Y. That means that someone could be in Smart List X, but still qualify because they are not in Smart List Y. That is, they could be a competitor, but qualify for the campaign because are not an employee.