AnsweredAssumed Answered

Bounce error does not match with BriteVerify Results

Question asked by Sophia Sellars on Apr 2, 2019
Latest reply on Apr 22, 2019 by Carmi Lopez-Jones

I've been working with our data team to clean out invalid emails. There is one person that Marketo noted as invalid, because it bounced with this reason "554 delivery error: dd This user doesn't have a account [-9] -"


To me, this bounce reason sounds like the email does not exist. However, BriteVerify says it's a valid email.


Does anyone have insight on this bounce code and why BriteVerify might think it's a valid email?