Outlook integration created leads are not syncing to Marketo

Eva_Yu
Level 3

Outlook integration created leads are not syncing to Marketo

I created a lead in SFDC with SFDC outlook integration. But the lead is not syncing back to Marketo.

I tried two thing:

1. created another lead in Marketo with the same email, but it created a duplicate record in SFDC

2. I edited the origin lead to force a sync, still did not work

Does the integration created leads have a different sync rule?

1 REPLY 1
SanfordWhiteman
Level 10 - Community Moderator

Re: Outlook integration created leads are not syncing to Marketo

1. created another lead in Marketo with the same email, but it created a duplicate record in SFDC

Of course! This is expected.

2. I edited the origin lead to force a sync, still did not work

Does the integration created leads have a different sync rule?

The question is more do you have a custom sync rule (set up with Marketo support) that is, for example, flipping a flag on leads based on the owner?