AnsweredAssumed Answered

Tracking Clicks on Operational Emails?

Question asked by Ashley Wicklund on Mar 11, 2019
Latest reply on Mar 12, 2019 by Veronica Holmes

We're sending an operational email to our database, and we want to send a secondary reminder to people who don't click on the link in the first email (it's important that they access the information we're providing, so we want to give them every opportunity to see it).


It seems that Marketo won't let me choose operational emails on the filters "Clicked link in email" or "Not clicked link in email," but we have links in the email. A quick search in the Community and Product Docs didn't show this to be a commonly asked question.


Is this something we are just supposed to know? Is this a bug? Would love any advice or additional information you all have.


Thanks in advance,

Ashley Wicklund