I'm wondering if I'm using the right way to implement a default program with personalised emails, let me explain :
I created two versions of the same email, but with different greetings and use a smart campaign to differentiate recipients :
"if member of list..", send Email with Token 1 ("Chère Madame")
"If member of list ...", send Email with Token 2 ("Chère + FirstName")
My issue is the following : in the next phase of my scenario, I send a different email depending of the behaviour of the recipients : if click link in Email ... send ... or not
But the link in both emails is the same... is it an issue? I suspect it is, because when I test my scenario, I don't get the coherent greeting... (e.g. : Chère Madame in both emails but I get : Chère Madame and then Chère + FirstName)
Here is an example of the first flow : (hope you can read that! sorry it's in French and Marketo keeps changing the default language...: step 2 = Send an email)
Can you help please? Any better/simpler way to do this?