5 Replies Latest reply on Feb 11, 2019 6:02 AM by Leticia DoPrado

    Why is email branding domain giving me a "no cname error" when SPF/DKIM is already verified?

    Leticia DoPrado

      Hi,

       

      We have verified a new subdomain to send emails from and have DNS records created for this subdomain and all the SPF/DKIM/DMARC verified and setup.

      But when I try to Add the new subdomain as a branding domain under Admin > Emailit gives me the following error:

      I don't understand how this is possible given the that this branding domain is a subdomain related to a domain that is active and has a CNAME.

       

      Can anyone help me understand this better? How is it possible that it's giving me this error if the domain does in fact have a CNAME and the subdomain is all setup correctly (including verified in Admin > Email > SPF/DKIM.

       

      If you're experienced in this area, you can probably tell that I don't know much about domains, so bare with me!!

       

      Thanks,

      -Leticia