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MSI - Engagement Score but no activity associated

Question asked by Sonali Jadeja on Feb 6, 2019
Latest reply on Feb 20, 2019 by Sonali Jadeja



We are just rolling out MSI in our company and have noticed that sometimes we have stars & flames displayed on lead or a contact record in SFDC but there is no activity associated.

So no interesting moment, no web activity, no email activity, no score!

If nothing gets recorded here, how does the engagement gets scored?!

I'm thinking there is an implementation issue but any Insights will be helpful & appreciated.