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Can we not use the landing page domain as our email branding domain?

Question asked by Leticia DoPrado on Feb 6, 2019
Latest reply on Feb 6, 2019 by Sanford Whiteman

Hi everyone,

 

I'm going through a re-brand at my company and we are working with new domains for our landing pages as well as our emails. We've successfully created a new landing page domain, and when I tried to use that same domain in the email setup, it didn't work.

 

I've been in contact with a few people (our internal IT, Marketo consultants, as well as Marketo CSM and Marketo Support) and they're all working towards a solution that involves creating a new domain for email that is different than the landing page domain. While I understand that that's the solution, I cannot seem to get a clear-plain-English answer as to why we cannot just use the same domain that we use for our landing pages as our branding domain for emails --I can't tell if it's an issue of possibility or capability.

 

Is it true that you cannot use the landing page domain as your email branding domain? If so, why?

 

Thanks,

-Leticia

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