AnsweredAssumed Answered

Munchkin on TLD with subfolders

Question asked by Frank Oprel on Feb 6, 2019
Latest reply on Feb 13, 2019 by Sanford Whiteman

Hello everyone,


We have recently included the Marketo Munchkin cookie on our company's website. However, it doesn't seem to track web visits properly.


Some records are properly updated with web visits, while others don't seem te be updated at all. When I compare my own record against that of my colleague, Marketo hasn't recorded any web visits on mine, while it did record all of my colleague's web visits.


I've experimented with different records, browsers and networks, but nothing seems to explain the discrepancy. The only thing that I think may influence the unpredictability may be that we're using a quite unusual domain strucuture:

and so on...


Also, since each country has it's own Marketo intance, each subfolder contains a different version of the Marketo Munchkin cookie.


I'm not sure how to debug this problem any further. Hope anyone can point me into the right direction.