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I am having a very similar issue. My admin role based user is able to see and click on the event but when it loads it displays a "Result data is not valid" pop up and then freezes the entire screen. My only option is then close out of the app entirely from the iPad and start all over to the login screen. It was working fine all week and now all of a sudden it doesn't work.
Like you, Ive tried everything but nothing seems to work. Supports only feedback is try uninstalling and then re installing. My held back reply was "Try updating your terrible app you haven't updated in over 2 years".
It did get frustrating just loading loading I downloaded new iPad software, uninstall/reinstall the app, etc.
I spoke with support and they said to double check the configuration-for mine it was a tradeshow and I didn't have the registration configured properly.
So if you go to Admin- Tags I had to have my mobile check in status as registered- it was sitting at "none" so nothing was happening.