AnsweredAssumed Answered

Are you experiencing the GTW Disconnect Issue?

Question asked by Kelly Horton Expert on Jan 25, 2019
Latest reply on Mar 20, 2019 by Michael Florin

There are many of us who are experiencing the issue where the sync between GoTo Webinar and Marketo fails on a regular basis. I'd like to use this post to keep people updated on the progress of hopefully fixing this bug since we can't all be added to the internal Marketo Jira ticket. If Marketo Product could update us on progress in the comments we'd appreciate it. Please comment if you are experiencing this problem.

 

In the meantime do the following:

  1. Set up an alert for webinar statuses that are "Registration Error". This is the only way you will know when the sync breaks. I send an alert to myself and one of the marketing managers when the sync breaks.
  2. When you get an alert go to Admin > LaunchPoint. You will see a 400 error under the Status column for your GoToWebinar integration.
  3. Double click to refresh your connection.
  4. Go to each current webinar program you have and choose Event Actions > Refresh from Webinar Provider to update all program member statuses to match what's in GTW.

    Screen Shot 2019-01-24 at 11.49.16 AM.png

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