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Are contacts removed from engagement programs once exhausted?

Question asked by Steve McAnany on Jan 15, 2019
Latest reply on Jan 24, 2019 by Denise Greenberg

We have launched an introductory nurture stream, and our plan is to exclude contacts that are part of this nurture program from any of the other emails we send out until they've run through the entire stream. We plan to exclude those individuals by adding a constraint in the overall marketable contacts smart list that says they are not a member of this specific engagement program. Once the person is exhausted from the nurture stream, we'd like for them to be added into the larger database and receive all other communications.

 

With that being said, are contacts who are exhausted from nurture streams removed from the program? I assume that they are not because of 1) tracking 2) the possibility to add more content into the stream at a later time. With that being said, is there a suggestion we could use that would place these contacts into the marketable list of people once they've been exhausted?

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