AnsweredAssumed Answered

My Tokens Not Showing in Email Draft within Email Template

Question asked by Bryan Epstein on Jan 15, 2019
Latest reply on Jan 15, 2019 by Sanford Whiteman

I am trying to hide specific elements within an email template by using My Tokens I have noticed that although the tokens below can be found in the template, they do not show up when looking in the code of the email template. I have pasted images of the code in both template and the email, but am not sure why the comments and the tokens are removed from the email draft code. Does anyone have any ideas on why this happens?

 

1) I have tried to use both {{ }} and { } for the tokens, but neither token shows up in the code. I do have Program Tokens for these, so that would not be the issue.

 

Template Code:

 

 

Email Draft Code:

Outcomes