What exactly is the issue that you're having? Please be descriptive.
You said you're having issues with login & portal access and not able to move forward. <-- Please provide details on that.
The marketo community (where you posted) is full of a wealth of information and awesome people who love to help users! It sounds like you are having a number of different issues and you have done two very helpful things, 1) submitted a case to Marketo 2) reached out to the community.
For the community aspect I encourage you to search the forums for your specific issues. If you are unable to locate the topic you need help with then go ahead and post (like you just have). We will need more detail on the exact issues to try and provide guidance. If you are struggling with the support cases you submitted I recommend you email email@example.com and include you account manager.
I agree with Kevin, the community is a wonderful place to receive quick and knowledgable responses to your questions.
That being said, one way I've been able to quickly work with support is within the portal, there's the ability to chat online with them. They've solved a handful of issues for me directly on chat.
Do you have a CSM (customer success manager)? If so, that should be your primary line of communication.
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Did you purchase at the end of December? When I implemented Marketo at my last company, we signed the contract on 12/31. I think a lot of companies do this, and there is a backlog for implementation. Our onboarding manager was pretty spotty at responding to us. That said, you should be able to do basic things like log in!
A few more things:
- Who are the people who are supposed to be managing your account? Onboarding Manager, Customer Success Manager, etc., are you working with them?
- Email firstname.lastname@example.org, they are in charge of professional services, to escalate your issues
- If your support tickets are not getting answered, you can email email@example.com to escalate your case
- You can try new customer Office Hours