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MSI not showing up in lead forms in MSD 365

Question asked by Ishita C on Jan 10, 2019
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Hi All,

 

We installed the MSI (2016) for MSD 365 (online) and the MSI dashboard does not show for the leads. The solution is installed and deployed, the user rights are checked and the MSI status in Marketo shows configured. Also, I can see MSI for contacts but not for leads.

 

Any thoughts or solution?

 

screenshot-elma-us.crm.dynamics.com-2019.01.10-17-10-25.png

screenshot-elma-us.crm.dynamics.com-2019.01.10-17-19-25.png

 

Thanks,

Ishita

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