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Why is my assignment rules not working for my assignment person partitions?

Question asked by DeAnna Humphrey on Jan 3, 2019
Latest reply on Jan 6, 2019 by Veronica Holmes

I have a small group of people that were originally grouped in one of my Workspaces and Partitions called Neighbors Credit Union.  The assignment rule is defined by the custom field Credit Union/Lienholder field from SFDC. I have attached a snippet of my current assignment rule.  I have 23 leads that I changed the Credit Union/Lienholder field from Neighbors Credit Union to evolve BG and this did not move the lead from one Workspace/Partition to another.  What do I need to do? I figure the rule would move the members over to the correct database but I am finding this is not happening. 

 

Thank you,

DeAnna

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