4 Replies Latest reply on Jan 10, 2019 12:27 PM by Kim Wieczner

    Salesforce Account Merge doesn't trigger contact updates in Marketo

    Kim Wieczner

      We've discovered an issue where when an account is merged in Salesforce, a triggering event does not occur to update the merged contacts in Marketo. i.e. Account B is merged into Account A but the contacts from Account B are only updated in Salesforce but not in Marketo. When I make an update on the Marketo record, the changes pull through but how do we ensure a merge of this type would trigger this on its own? Has anyone come across this before and have a recommended fix?