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Salesforce Account Merge doesn't trigger contact updates in Marketo

Question asked by Kim Wieczner on Dec 21, 2018
Latest reply on Jan 10, 2019 by Kim Wieczner

We've discovered an issue where when an account is merged in Salesforce, a triggering event does not occur to update the merged contacts in Marketo. i.e. Account B is merged into Account A but the contacts from Account B are only updated in Salesforce but not in Marketo. When I make an update on the Marketo record, the changes pull through but how do we ensure a merge of this type would trigger this on its own? Has anyone come across this before and have a recommended fix?

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