2 Replies Latest reply on Nov 28, 2018 12:05 AM by Grégoire Michel

    Salesforce Sync Error

    Eve Yu

      We have the Salesforce Sync Error these days:

      Error details: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: LeadTrigger: execution of BeforeUpdate caused by: System.NullPointerException: Attempt to de-reference a null object ()

       

      How can we resolve the issue?

        • Re: Salesforce Sync Error
          Kevin Weisenberger

          This is an error produced by Salesforce not by Marketo so I recommend reaching out to your salesforce Admin to help troubleshoot the logic that is failing. A quick google search on "System.NullPointerException" returns some helpful information that should help you narrow it down.

          • Re: Salesforce Sync Error
            Grégoire Michel

            +1 on Kevin. Furthermore, it means there is an APEX trigger in SFDC that tries to read, update or insert info in another object, but the data for it comes up empty. Likely bad design of the APEX trigger itself.

             

            -Greg

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