1 Reply Latest reply on Nov 26, 2018 9:52 PM by Floyd Alvares

    Batch send processing slowly

    Micaela Wright

      Hi everyone.

       

      We had a large Cyber Monday send this morning to about ~4.2 million. It send to a static list and we did head start overnight. Started at 6 am and its still not done delivering. Is this normal for this volume?

        • Re: Batch send processing slowly
          Floyd Alvares

          Hi Micaela,

           

          I would not be surprised, that is a huge volume to go through. Also important thing to note, Marketo may have sent the emails, but Marketo does not flag it as delivered until the recipient servers accept the emails or considers it as a soft/hard bounce.

           

          However, I would definitely log a Marketo support ticket and ask them to check into your instance to see if there is any abnormality.

           

          Thanks

          Floyd