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Form Issue

Question asked by Veronique Verdonck on Nov 23, 2018
Latest reply on Jan 14, 2019 by Veronique Verdonck

Hello Marketo Community,

 

We are currently experiencing issues with our embed forms on Marketo Landing pages.

We had this issue in the past and seemed to have been resolved by removing the Form Pre-fill.

 

What is the issue?

The form will not submit everytime. When this error occurs, an error message would appear in the form and some parameters would be added to the URL:

https://info.genetec.com/synergis-IX-access-control-that-goes-beyond-the-door.html?FirstName=veronique&LastName=Verdonck&Email=vverdonck%40genetec.com&Company=Genetec&Country=United+States&utm_campaign=&utm_source=&utm_medium=&utm_term=&utm_content=&formid=4393&lpId=11564&subId=195&munchkinId=752-WRB-240&lpurl=%2F%2Finfo.genetec.com%2Fsynergis-IX-access-control-that-goes-beyond-the-door.html%3Fcr%3D%7Bcreative%7D%26kw%3D%7Bkeyword%7D&followupLpId=-1&cr=&kw=&q=

 

We thought the issue could have been introduced by the conditional show field for the 'state' depending on country, But we removed the State option completely in this form and the issue is still there.

 

Did anyone experienced this in the past? How were you able to fix it?

Thanks!

Veronique

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