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How to de-select a value from a multi-select field?

Question asked by Jessica Sprinkel on Nov 15, 2018
Latest reply on Nov 15, 2018 by Sanford Whiteman

Hi all, we have a Solution Engagement field to keep track of all the products that prospects are engaged with. I'm already using this sort of workflow to populate new products into the Solution Engagement field: Handling Multi-Select Fields in Salesforce

 

But what I want to know is, how can I de-select a value that's already populated on a prospect's record? For example, if a sales person calls the prospect and decides they're not a good fit for Product A, how do I remove that value from the Solution Engagement field without nulling out other values in that field? (i.e. I don't think I can just say Change Data Value, change to NULL). Thanks!

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