4 Replies Latest reply on Nov 12, 2018 12:05 PM by Sanford Whiteman

    HELP! Triggering a Follow-Up Email from clicking link in different email

    Benjamin Cargill

      I don't know what I'm missing. This should be very simple.

       

      I have set up a standard email program containing a link to a web page. If the recipient clicks the link in the email, I want to trigger a follow-up email to be sent the following day. It seems like the follow up email would be as simple as:

      Smartlist - "Trigger" Clicks Link in Email (email is [previous email containing the link]). Then, "Flow" (1) Wait [duration], (2) Send Email (email is [follow-up email])

       

      When I send a test email from the initial campaign, and click the link, I do not receive a follow up email. For testing purposes, I set the wait time at 1 minute.

       

      What am I missing?