3 Replies Latest reply on Nov 7, 2018 3:55 PM by Allie Swanson

    Major Issues in Design Studio

    Allie Swanson

      Has anyone else been experiencing crippling issues in design studio today? Our design team has experienced multiple emails being 'eaten' by Marketo, reverting back to previous versions, or getting stuck on loading pages only to find a permanent "Email cannot be loaded" page when we try to open the email. It's happened to multiple designers on multiple emails. We're really at a loss.

       

      List of Issues We’ve Encountered in Marketo Today:

      • Emails will go to a gray loading screen while new content is being saved and then crashes to a “email cannot be loaded” screen. After this occurs, we are unable to access the email again and have to start over from scratch.
      • Emails lose formatting after being cloned to Marketing Activities
      • Emails become completely un-editable in Design Studio as though they are frozen or completely hardcoded in the html. When this happens we cannot access any editable text. After this occurs, it persists and we have to start over from scratch.
      • Emails are being completely “eaten” by marketo either disappearing entirely or being replaced with content from a previous version.