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Sync and map standard account objects

Question asked by Jaclyn Tan on Nov 7, 2018
Latest reply on Nov 8, 2018 by Jaclyn Tan

Our Marketo instance was implemented years and years ago, at the time the team did not sync and map over most standard account objects. Today, we actually need them in Marketo for segmentation and routing purposes. I reached out Support and they said they can no longer alter it, they can see the fields but it's not available to sync in the UI. Is this true? If it wasn't done at the beginning, it can't be done now? We're trying to avoid creating custom fields that are essentially the same as standard fields on the Account object, it's just redundant. Any input would help!