I have created one MSI email that sales is using to reach out to a group of people. Marketing would like to follow up with that group.
I had planned to define my Smart List by using the filter of "Sales Email Was Received" and then entering the Subject of my MSI email. However, when I go to enter the email Marketo is showing me one email for every MSI email sent out of SFDC. Marketo Support could not answer me as to why a new email was being created with each send. Support suggested that I just choose all emails to capture everyone who was sent an MSI email. However, when I do that, the Smart List yields zero people.
Does anyone have any ideas or solutions how I can follow up with the people who were sent the MSI email and why Marketo is treating each send like a distinct email?
Below is a screenshot of the drop down with every variation of the one email.