4 Replies Latest reply on Nov 6, 2018 2:27 PM by Spencer Phillips

    Multiple Versions of One MSI Email Being Created. Why?

    Spencer Phillips

      Hello,

       

      I have created one MSI email that sales is using to reach out to a group of people. Marketing would like to follow up with that group.

       

      I had planned to define my Smart List by using the filter of "Sales Email Was Received" and then entering the Subject of my MSI email. However, when I go to enter the email Marketo is showing me one email for every MSI email sent out of SFDC. Marketo Support could not answer me as to why a new email was being created with each send. Support suggested that I just choose all emails to capture everyone who was sent an MSI email. However, when I do that, the Smart List yields zero people.

       

      Does anyone have any ideas or solutions how I can follow up with the people who were sent the MSI email and why Marketo is treating each send like a distinct email?

       

      Below is a screenshot of the drop down with every variation of the one email.

       

      Screen Shot 2018-11-06 at 1.08.33 PM.png

       

      Thank you!