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Multiple Versions of One MSI Email Being Created. Why?

Question asked by Spencer Phillips on Nov 6, 2018
Latest reply on Nov 6, 2018 by Spencer Phillips



I have created one MSI email that sales is using to reach out to a group of people. Marketing would like to follow up with that group.


I had planned to define my Smart List by using the filter of "Sales Email Was Received" and then entering the Subject of my MSI email. However, when I go to enter the email Marketo is showing me one email for every MSI email sent out of SFDC. Marketo Support could not answer me as to why a new email was being created with each send. Support suggested that I just choose all emails to capture everyone who was sent an MSI email. However, when I do that, the Smart List yields zero people.


Does anyone have any ideas or solutions how I can follow up with the people who were sent the MSI email and why Marketo is treating each send like a distinct email?


Below is a screenshot of the drop down with every variation of the one email.


Screen Shot 2018-11-06 at 1.08.33 PM.png


Thank you!