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Sync Person to SFDC caught exception?

Question asked by Sanjeev Bhai on Nov 5, 2018
Latest reply on Nov 13, 2018 by Floyd Alvares

After a lead Registers to a Zoom webinar, we run a smart campaign in which we Change Status in SFDC Campaign to Registered.  It works for most of the leads, but we get the following error message for a few leads that did not get synced:

 

Step ID:

8413

Choice Number:

0

fault:

Sync Person to SFDC caught exception

exceptionMessage:

Failed: MALFORMED_ID: Account: id value of incorrect type: https://zoom.us/w/218607373?tk=mcVm3LYwP4IiwcCwx8edJ9a7EZJyHh5-245CeVW-wfY.DQEAAAAADQevDRZnSU1XaXBTRlJBcU9rRENLRXg3U2hRAA

Person ID:

2477531

 

Does anyone have any suggestion? 

Thanks. 

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