8 Replies Latest reply on Nov 4, 2018 3:16 AM by Grégoire Michel

    How do we know the smart Campaign causing 'Salesforce Sync Error'?

    Manish Khemani

      Hello All,

       

      I have been getting 'Salesforce Sync Error' notifications on email. Though our integration with Salesforce has been terminated six months ago, according to Marketo support - the errors appear due the the fact that we have 'Create Task' flow steps in quite a few smart campaigns.

       

      My question is how do I find the exact smart campaign in my instance causing this error? Can anyone suggest /help with a solutions?

       

      Regards,

       

      Manish

        • Re: How do we know the smart Campaign causing 'Salesforce Sync Error'?
          Steven Vanderberg

          You can use the Campaign Inspector for this.

           

            • Re: How do we know the smart Campaign causing 'Salesforce Sync Error'?
              Manish Khemani

              Hello Steven,

               

              While Campaign Manager gives me a list of campaigns which I can filter on 'Create Task' activity, What I need is the actual campaign that is causing the Salesforce sync issue.

               

              Best,

              Manish

               

              Best Regards,

              Manish Khemani

               

               

                 Steven Vanderberg --- Re:  - Re: How do we know the smart Campaign causing 'Salesforce Sync Error'? ---

                  From:"Steven Vanderberg" <marketingnation@marketo.com>To:"Manish Khemani" <manish.khemani@tcs.com>Date:Fri, 02-Nov-2018 7:08 PMSubject:Re:  - Re: How do we know the smart Campaign causing 'Salesforce Sync Error'?

                 

                  "External email. Open with Caution"

                              The Marketo Marketing Nation Community                   Re: How do we know the smart Campaign causing 'Salesforce Sync Error'?   reply from Steven Vanderberg in Products - View the full discussion 

                 

                   You can use the Campaign Inspector for this.  https://nation.marketo.com/servlet/JiveServlet/downloadImage/2-199751-203114/1600-781/pastedImage_0.png

                  

                    Reply to this message by replying to this email, or go to the message on Marketo Marketing Nation Community     Start a new discussion in Products by email or at Marketo Marketing Nation Community     Following Re: How do we know the smart Campaign causing 'Salesforce Sync Error'? in these streams: Inbox      This email was sent by Marketo Marketing Nation Community because you are a registered user.

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                • Re: How do we know the smart Campaign causing 'Salesforce Sync Error'?
                  Floyd Alvares

                  Hi Manish,

                   

                  I would assume all those "Create Task" campaigns are causing (will eventually cause) your "Sync to SFDC" error notifications? since "Create Task" is a Salesforce only function. Therefore you would need to rectify/delete those flow steps which contain the create task action.

                   

                  Alternative if you have a lot of create task flow steps - I would filter it by the below so that I can target the active campaigns running.

                  1. Active Triggerd Campaigns
                  2. Scheduled Batch Campaigns

                   

                  Hope this helps.

                   

                  Thanks

                  Floyd

                    • Re: How do we know the smart Campaign causing 'Salesforce Sync Error'?
                      Manish Khemani

                      Hi Floyd,

                       

                      I tried this option too but to my disadvantage I have a lot of active campaigns that have the 'Create Task' activity and hence was looking for a work around to know the exact smart campaign that caused it.

                       

                      Best Regards,

                      Manish Khemani

                       

                       

                         Floyd Alvares --- Re:  - Re: How do we know the smart Campaign causing 'Salesforce Sync Error'? ---

                          From:"Floyd Alvares" <marketingnation@marketo.com>To:"Manish Khemani" <manish.khemani@tcs.com>Date:Sat, 03-Nov-2018 3:38 AMSubject:Re:  - Re: How do we know the smart Campaign causing 'Salesforce Sync Error'?

                         

                          "External email. Open with Caution"

                                      The Marketo Marketing Nation Community                   Re: How do we know the smart Campaign causing 'Salesforce Sync Error'?   reply from Floyd Alvares in Products - View the full discussion 

                         

                           Hi Manish, I would assume all those "Create Task" campaigns are causing your "Sync to SFDC" error notifications? since "Create Task" is a Salesforce only function. Therefore you would need to rectify/delete those flow steps which contain the create task action. Alternative if you have a lot of create task flow steps - I would filter it by Active Triggerd CampaignsScheduled Batch Campaigns https://nation.marketo.com/servlet/JiveServlet/downloadImage/2-199766-203112/pastedImage_4.png  Hope this helps. ThanksFloyd

                          

                            Reply to this message by replying to this email, or go to the message on Marketo Marketing Nation Community     Start a new discussion in Products by email or at Marketo Marketing Nation Community     Following Re: How do we know the smart Campaign causing 'Salesforce Sync Error'? in these streams: Inbox      This email was sent by Marketo Marketing Nation Community because you are a registered user.

                        You may unsubscribe instantly from Marketo Marketing Nation Community, or adjust email frequency in your email preferences              Community Help & Feedback    

                       

                      =====

                • Re: How do we know the smart Campaign causing 'Salesforce Sync Error'?
                  Grégoire Michel

                  Go to the activity log of the leads with failed sync. The smart campaign will show on the rightmost column.

                   

                  There some related ideas to vote for here: Marketo / salesforce integration needs a serious overhaul, don't you "sync"?

                   

                  -Greg

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