1 Reply Latest reply on Oct 30, 2018 2:24 PM by Floyd Alvares

    Reporting/Smart list filter for email alert sent or not?

    Sonali Jadeja


      I have a campaign that sends email alerts to internal team based on the country value in form fill.

      Something like this -

      Smart list:

      Trigger:Fills out form - myform



      Send alert:

      choice 1: If country is a: send alert to: email@eg.com

      choice 2: If country is b: send alert to: email2@eg.com

      Default choice: Do nothing


      If I want to prepare a report of all the persons who filled out a form but no email alert was sent for them (basically, who qualified for default choice ), is this the correct smart list configuration? or am i missing something? I'm not convinced with the leads I get with this, hence the question here!







        • Re: Reporting/Smart list filter for email alert sent or not?
          Floyd Alvares

          Hi Sonali,


          Your smart list looks right to me (assuming that there are no advanced filter logic set as well).


          You can compare your data of your smart list with the "Results" tab of the smart campaign and see if those values match up.


          What your results tab and smart list may not account for is the same person filling out the same form multiple times with potentially different values. Your smart campaign may send out an email alert for a specific scenario and at another time just skip to default. Hence in the results tab the activity would be shown twice, but in your smart list it would only show the record once.


          Let me know if this helps compare your data.




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