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Marketo updating closed leads in Dynamics

Question asked by Jenna Stephenson on Oct 29, 2018

We have our sync of Marketo/Dynamics set up so that after a lead is closed as qualified or disqualified in Dynamics a workflow changes the SynctoMkto field to No. That way, if there is new activity for the same email address, a new lead will be created for follow up. However, something has gone wrong and I need help figuring it out. Dynamics is still setting the leads to SynctoMkto No, but Marketo is showing the SynctoMarketo as Yes. So, when new activity happens for a lead, Marketo is updating closed leads and no one knows about it. It appears that when the sync field is changed in Dynamics, it is not changing the field in Marketo. Any ideas on how to resolve this?

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