AnsweredAssumed Answered

Accidentally added People to an Engagement Program

Question asked by Ben Pope on Oct 25, 2018
Latest reply on Oct 25, 2018 by Anne Angele



My original goal was to pause all engagement programs for a list of people who attended an event -- if they were already a member of any. Many of the people were new and not originally in any engagement program. After running the program, all people were added into every engagement program with a status of paused. I did not intend to add people to nurture programs if they weren't originally in them before running the program.


I'm wondering if someone smarter than I might help me figure out where I went wrong.


The Smart List:
(List 1 is the list containing all the people who attended the event)

Screen Shot 2018-10-25 at 1.53.03 PM.png

Flow Steps:
(My logic was if, and only if, someone was a member of any of the aforementioned programs then their status would be set to pause)

Screen Shot 2018-10-25 at 1.56.24 PM.png

Screen Shot 2018-10-25 at 1.56.35 PM.png

Screen Shot 2018-10-25 at 1.56.41 PM.png

Screen Shot 2018-10-25 at 1.56.46 PM.png


However this proceeded to happen:

Screen Shot 2018-10-25 at 2.02.06 PM.png

Each person in List 1 was added to every nurture program and then their status was set to pause.


My Questions Are:

1. Why was anyone added to a nurture track at all.

2. What would be a better way to pause people if they're in a nurture track without adding them to the nurture track if they're not in it already.


Thank you so much for you help!