There are a few things we can exclude here:
- This is not due to some SFDC sync issue, neither to the program channel per se.
Make sure that the program member statuses definition and success flags map what you expect.
I usually prefer to avoid using the "change program success" flow step. when we need to fix a program, I add a dummy, non success, member status, with the same step number as the success one. You can freely change the member status back and forth between 2 member statuses when they have the same step number. So I move all the members to the non success status. Whe the sucess counter is back to 0, I do the opposite move.
Hi Greg - very interesting! I'll give that a shot a report back when I can.
Thanks so much for the help.