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Success Data Discrepancy in RCA

Question asked by Joe Corato on Oct 24, 2018
Latest reply on Oct 25, 2018 by Joe Corato

I've got a program that has 38 successes when I look at it in Marketing Activities, but when I try to pull it into a Program Opportunity Analysis it shows 0 successes using the Success (Total) field.  Not only is this an issue because the numbers are clearly off, but it also means that the program isn't able to influence any opportunities (or at least according to this report).

Some detail -

  • The program's channel is tradeshow, and analytics behavior is set to inclusive. 
  • Successes were set via a smart campaign after the program had concluded that looks to the synced SFDC campaign statues since success wasn't being set correctly initially.  (this has worked in the past)
  • Double checked the smart campaign results to make sure all 38 people went through the flow.  Even tried wiping and resetting their success status.
  • I've waited 24+ hours before looking for the updated data in RCA

 

I'm wondering if this has something to do with the program channel, some sort of SFDC sync issue, or something else entirely. 

 

Any ideas would be appreciated!

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