For regulatory reasons we need to send an exact copy of an email sent to an individual to another inbox.
This includes several tokens.
Is there a way to BCC just this email?
Can you explain if you want to send the email to one individual or to some people?
The email will be drop fed to a large group and will be triggered by a data value change.
Hi Simone Toit,
Do you mean, you want to have a copy of the email sent to another inbox but containing the token values that were used to send the email to original receiver? So, an exact copy of what someone else was sent?
Yes that’s right
Sent from my iPhone
What you can do in this case is use the Send Alert functionality but simply add the same email message as the one you're sending as the "alert". From there you can determine who you want to "BCC"--though it's a faux method, it's functionally identical.
Thanks for your help Courtney – just to confirm that should populate the alert email with the tokens from the original?
You send the original email (thus it has the same tokens).
We encountered a similar issue with compliance BCC, and we were able to overcome it by reaching out to our Marketo technical representative. Assuming you want to BCC every email from Marketo, you will need someone at Marketo to setup the BCC on the backend for you. Here is a community article supporting my response: BCC Options.
Again, this is a solution to BCC ALL emails out of Marketo.
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