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Subsequent activities association with custom object added activity

Question asked by Karolis M on Oct 19, 2018
Latest reply on Oct 22, 2018 by Karolis M

Hello community, long story short.

Our ultimate goal is to link each email status with exact "custom object added" activity.


Let me explain in more details our setup:

  • We have custom object with details (tokens) required for email template;
  • Then we have smart campaign to send an email. It is triggered by adding this custom object;
  • #1 and #2 works very well and email is sent to lead. Our problem happens with subsequent "activities". Let me illustrate:

     # 400942451 is activity caused by custom object added to lead;

     # 400942490 and 400942728 are subsequent activities with reference to campaign. But what I'm looking for is exact reference to source of activity triggered it.

Are we missing something in our setup in order to accomplish this?

Any responses are highly appreciated, thank you!