5 Replies Latest reply on Oct 19, 2018 8:54 AM by Rachel Noble

    Confusing Action in Activity Log + Smart Campaign

    Andrew Seidman

      Hi there,


      We have a smart campaign called Lead Source -> Web Direct.


      It has triggers "Person is Created" and "Filled out form is any".


      Here is the flow:

      Screen Shot 2018-10-11 at 4.51.35 PM.png

      There are no other flow steps after step 4.


      We had a lead go through the workflow.

      It completed Step 1 delay

      It completed step 2, resolving to "Do Nothing"

      It completed Step 3, updating Person Source to Web Direct.


      Then... it re-updated its Person Source to "Web"

      Then, it synced to SFDC.

      Screen Shot 2018-10-11 at 4.52.04 PM.png


      If I go into the Activity Details, it looks like sfdc was the source of the change (??):

      Screen Shot 2018-10-11 at 4.55.20 PM.png


      can you help?