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Confusing Action in Activity Log + Smart Campaign

Question asked by Andrew Seidman on Oct 11, 2018
Latest reply on Oct 19, 2018 by Rachel Noble

Hi there,


We have a smart campaign called Lead Source -> Web Direct.


It has triggers "Person is Created" and "Filled out form is any".


Here is the flow:

Screen Shot 2018-10-11 at 4.51.35 PM.png

There are no other flow steps after step 4.


We had a lead go through the workflow.

It completed Step 1 delay

It completed step 2, resolving to "Do Nothing"

It completed Step 3, updating Person Source to Web Direct.


Then... it re-updated its Person Source to "Web"

Then, it synced to SFDC.

Screen Shot 2018-10-11 at 4.52.04 PM.png


If I go into the Activity Details, it looks like sfdc was the source of the change (??):

Screen Shot 2018-10-11 at 4.55.20 PM.png


can you help?