AnsweredAssumed Answered

Tokens in Smart Campaign triggers and filters.

Question asked by Javier Sanchez on Oct 15, 2018
Latest reply on Oct 15, 2018 by Grégoire Michel


For various marketing activities we are used to clone existing Program with a smart campaign and modify the clone.

Currently it is manual process and I am working on automation. So everything has to be done via rest api.


I have local token {{my.briefingID}} in my template program.

The template has smart campaign where smart list contains Data value changes trigger set to {{my.briefingID}} and filter set to {{my.briefingID}}

I can successfully clone my template program.

Then I change value of my {{my.briefingID}} in the new program.

I activate my campaign.

I add users with proper briefingID to my list.


Unfortunately it appears tokens are not working in smart lists triggers and filters.

Can't find documented info that tokens are not supported as trigger and filter values, but my campaign is not firing.


Please suggest how to deal with the situation.

Are there any workarounds i can use?