2 Replies Latest reply on Dec 11, 2018 10:53 PM by Frank Geldof

Values from Cookies not stored in hidden fields

Frank Geldof Oct 4, 2018 5:56 AM

Hi Everyone,

We have occasional issues with values stored in cookies not being stored in hidden fields on form submit. Sometimes the information in the cookies are stored and sometime they are not.

Support is trying to help but I am wondering if anyone has any insight on how to trouble shoot.

Setup:

1. We store utm values in cookies when people come to our site.

2. When the user converts via a Marketo LP we auto fill the hidden fields with values from set the cookies.

We have tested in multiple browsers (normal and incognito modes) and always the cookies are set but on submission the values are not always stored.

Any ideas?

Thanks in advance,

- Frank

Re: Values from Cookies not stored in hidden fields

Sanford Whiteman Oct 4, 2018 10:41 AM (in response to Frank Geldof)

You must always (always) supply your URL for questions like this.

We have no idea what code you're using to store and retrieve data from cookies, and when you're running that code; plenty of such attempts are broken due to race conditions or other implementation flaws.

Also, "on submission the values are not always stored" needs more precision. Does "stored" mean saved to the Marketo database? Or does it mean posted to the Marketo database? (Not the same thing.)
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- Re: Values from Cookies not stored in hidden fields
  
  Frank Geldof Dec 11, 2018 10:53 PM (in response to Sanford Whiteman)
  
  Thanks for the reply Sanford. I was hoping for some pointers to investigate myself hence the reason I did not share a link.
  
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