Hoping someone can shed light on this weird cookie behaviour where lead record A clicks link in email but lead record B logs the visited webpage. Additional info: Lead ID 476512 already existed in database, lead ID 606533 was newly created. Activity occurred on iPhone.
I've summarised the logs of the two leads into one.
Time | Lead ID | Activity |
19/09/2018 13:14 | 606533 | filled out form and created |
19/09/2018 13:14 | 606533 | sent confirm email |
19/09/2018 15:54 | 606533 | clicked link |
19/09/2018 15:54 | 476512 | visited webpage |
19/09/2018 16:01 | 606533 | clicked link |
19/09/2018 15:54 | 476512 | visited webpage |
Screenshots below as well:
Couldn’t they have filled the form but then clicked the email/visit the page from their phone? If the phone was previously cookied it would keep the association...?