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Marking everyone as registered after filling out a form

Question asked by Nick Nappo on Sep 28, 2018
Latest reply on Feb 28, 2019 by Denise Greenberg

We're having an issue wherein people are filling out a form on a landing page, but it's not changing their status to registered nor does it show on a smart list that they've filled out a form.  The rep is getting an alert that they've registered, but there's no registration data other than that.  What's happening here?  Do people need to fill out the form when Chrome is in Incognito?  Do they need to clear their cache?

Also, one of our branches wants to register multiple people under the same email address.  From my experience that can't be done because each subsequent entry would override the first, but is there a way around this that we don't know?