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How to formulate smart campaign logic -

Question asked by Renee Wagner on Sep 25, 2018
Latest reply on Sep 25, 2018 by Chris Wilcox

I'm stumped - hoping someone can help me with formulating the logic of my smart campaign... 

 

I've noticed that when someone completes their first form submission and opts in to email, the opt in box is checked (as it should be) and the person goes through the necessary steps of the smart campaign(s). However, when they submit a second (or third) form and don't check the opt-in box, it changes the email opted-in from "true" to "false". I would think it would only update the fields that the person directly modifies (adding a phone number, country - or correcting the last name if they spelled it improperly at first).

 

How can I overcome this - I presume it's done via a smart campaign (either a new one or updating conditions of an existing). I just don't even know where to begin with formulating the logic and the conditions within Marketo.

 

Most sincere thanks - in advance - for your guidance!

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