Custom CRM field checkbox values are YES/NO - in Marketo, it's TRUE/FALSE. How to sync proper values?

Dan_Stevens_
Level 10 - Champion Alumni

Custom CRM field checkbox values are YES/NO - in Marketo, it's TRUE/FALSE. How to sync proper values?

We have a custom CRM (MS Dynamics) field that is synced to Marketo.  In Marketo, we are triggering based off of this value - when the field is checked.  In CRM, it's a YES/NO value.  But when setting up my trigger in Marketo, I only see TRUE/FALSE.  And because of this, the trigger isn't triggering.  How can we resolve this?
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3 REPLIES 3
Josh_Hill13
Level 10 - Champion Alumni

Re: Custom CRM field checkbox values are YES/NO - in Marketo, it's TRUE/FALSE. How to sync proper values?

You should use T/F in Marketo if that's what is showing. Marketo also display T/F as Y/N on the Form creation too.
Dan_Stevens_
Level 10 - Champion Alumni

Re: Custom CRM field checkbox values are YES/NO - in Marketo, it's TRUE/FALSE. How to sync proper values?

There's no form involed - it's just Marketo triggering based on the value in CRM, which then executed a series of flow steps.  But since this values in CRM are Y/N, the trigger isn't executing.
Amy_Lepre
Level 7

Re: Custom CRM field checkbox values are YES/NO - in Marketo, it's TRUE/FALSE. How to sync proper values?

I don't know anything about MS Dynamics, but I know there are certain field types in SFDC that Marketo can not trigger from (calculated fields). It could be an issue along those lines rather than the T/F and Y/N problem - possibly.