AnsweredAssumed Answered

Tracking Multiple Opens and Clicks for Same Email

Question asked by Chelsey Davis on Sep 21, 2018
Latest reply on Sep 25, 2018 by Sanford Whiteman

Hello,

 

I'm wondering if it's possible to track opens, clicks, etc. for an email that is sent multiple times. For example, I have a smart campaign that is triggered based off of a field being updated and then the flow sends an email that has quite a bit of tokenized content. This allows us to simply update the fields via api from our database and then the campaign sends automatically. The problem is when I go to report on metrics for separate sends, they aren't accurate. Is there any way around this? It's pretty important for us to track engagement over time, and I'd prefer not to create a new email every time it needs to be sent...kind of defeats the purpose of us automating this.

 

Any ideas on how to make this work would be much appreciated!

 

Thanks,

Chelsey

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